Last Updated:
At Traderimallin, we are committed to delivering the highest quality printing services to our customers. We take great pride in our work and strive to ensure that every order meets or exceeds your expectations. Our team carefully reviews each project before it leaves our facility to ensure that it meets our strict quality standards.
We understand that sometimes issues may arise, and we want to make sure that you are completely satisfied with your order. This Return Policy outlines the procedures and conditions for returns, refunds, and exchanges. Please read this policy carefully to understand your rights and responsibilities when ordering from us.
We guarantee that all of our printing services will be free from defects in materials and workmanship. If you receive an order that does not meet our quality standards due to an error on our part, we will work with you to resolve the issue promptly. This includes errors in printing, incorrect colors, poor print quality, or damage that occurred during production or shipping.
Our quality guarantee covers manufacturing defects, printing errors made by our team, incorrect specifications that were our fault, and damage that occurred before delivery. To qualify for our quality guarantee, you must notify us of any issues within seven business days of receiving your order. Please provide clear photographs or samples of the defective items along with your order number.
We will review your claim and, if approved, we will either reprint your order at no additional cost or provide a full refund, depending on your preference and the nature of the issue. Our goal is to make things right and ensure that you receive the quality products you ordered.
Due to the custom nature of our printing services, we can only accept returns for orders that contain errors or defects that were our responsibility. Returns are not accepted for orders that were printed correctly according to the specifications you provided, even if you are not satisfied with the final result. It is your responsibility to carefully review all proofs and specifications before approving your order for production.
Returns will be accepted under the following conditions: the printed materials contain errors made by our production team, the colors are significantly different from the approved proof due to our error, the materials are damaged or defective due to manufacturing issues, or the wrong items were shipped to you. Returns will not be accepted for customer errors in the provided artwork or specifications, changes of mind after production has begun, or normal variations in color that are within industry standards.
All return requests must be made within seven business days of receiving your order. After this period, we cannot guarantee that we will be able to accept your return. Please contact us immediately if you believe there is an issue with your order so that we can work together to find a solution.
If you believe your order qualifies for a return under our policy, please contact us as soon as possible. You can reach us by phone at (714) 948-0588, by email using the contact information on our website, or by visiting our location at 1055 El Camino Dr f102, Costa Mesa, CA 92626. When contacting us, please have your order number ready and be prepared to describe the issue in detail.
We will ask you to provide photographs or samples of the defective items so that we can assess the situation. Please take clear, well-lit photos that show the issue from multiple angles. Once we receive your return request and supporting documentation, our quality control team will review your claim within two business days.
If your return is approved, we will provide you with instructions on how to proceed. In most cases, we will arrange for the defective items to be returned to us at our expense. Once we receive the returned items and verify the issue, we will either reprint your order or process a refund, depending on your preference and the circumstances.
Refunds will be issued for orders that contain errors or defects that were our responsibility and cannot be corrected through a reprint. The refund amount will be equal to the amount you paid for the defective items, including any shipping charges if applicable. Refunds will be processed using the same payment method that was used for the original purchase.
Please allow five to ten business days for refunds to be processed after we have received and inspected the returned items. Depending on your financial institution, it may take an additional few days for the refund to appear in your account. We will send you a confirmation email once your refund has been processed.
Please note that refunds will not be issued for orders that were printed correctly according to your specifications, even if you are not satisfied with the final result. We strongly encourage all customers to carefully review proofs and ask questions before approving their orders for production to avoid disappointment.
In most cases where there is an error or defect in your order, we prefer to correct the issue by reprinting your order rather than issuing a refund. This allows us to ensure that you receive the products you originally intended to order and helps us maintain our commitment to quality and customer satisfaction.
If we determine that a reprint is necessary, we will prioritize your order and work to complete it as quickly as possible. Rush production may be available at no additional charge for reprint orders, depending on our current production schedule. We will keep you informed throughout the reprint process and provide you with tracking information once your new order ships.
For reprints, we will work closely with you to ensure that the corrected order meets your expectations. We may ask you to review new proofs or provide additional information to help us avoid any further issues. Our goal is to deliver a final product that you are completely satisfied with.
Before we begin production on your order, we will provide you with a proof for your review and approval. This proof shows how your final printed materials will look, including colors, layout, text, and images. It is your responsibility to carefully review this proof and notify us of any changes or corrections that need to be made.
Once you approve a proof, we will proceed with production based on the specifications shown in that proof. We cannot accept returns or provide refunds for orders that were printed according to an approved proof, even if you later decide that you want something different. Please take the time to thoroughly review your proof before approving it.
If you are unsure about any aspect of your proof or have questions about how the final product will look, please contact us before approving it. Our team is here to help you make informed decisions and ensure that you are happy with your order. We would rather take extra time to get it right than have you be disappointed with the final result.
While we take great care in packaging your orders to prevent damage during shipping, sometimes issues can occur during transit. If your order arrives damaged due to shipping, please contact us immediately and provide photographs of the damaged items and packaging. We will work with the shipping carrier to file a claim and will either send you replacement items or issue a refund.
It is important that you inspect your order as soon as it arrives and notify us of any damage within two business days. If you wait longer than this to report shipping damage, we may not be able to file a successful claim with the carrier, and we may not be able to replace your items or issue a refund.
Please keep all packaging materials if your order arrives damaged, as the shipping carrier may need to inspect them as part of the claims process. We will do everything we can to resolve shipping damage issues quickly and ensure that you receive your order in perfect condition.
Many of our printing services involve custom work that is specifically created for you based on your unique specifications. Because of the custom nature of these orders, they cannot be resold or used for other customers. As a result, custom orders are generally not eligible for returns or refunds unless there is an error or defect that was our responsibility.
Before we begin work on a custom order, we will provide you with detailed information about the specifications, timeline, and cost. We encourage you to ask questions and make sure you understand exactly what you will be receiving. Once production begins on a custom order, cancellations may not be possible, or may be subject to cancellation fees to cover the work that has already been completed.
We want you to be thrilled with your custom order, so we work closely with you throughout the process to ensure that we are meeting your expectations. Please communicate openly with us about your needs and preferences so that we can deliver a final product that exceeds your expectations.
If you need to cancel your order, please contact us as soon as possible. Cancellations may be accepted if your order has not yet entered production. Once production has begun, cancellations may not be possible, or may be subject to cancellation fees to cover the costs of materials and labor that have already been invested in your order.
To request a cancellation, please contact us by phone at (714) 948-0588 or through the contact information on our website. Provide your order number and let us know that you would like to cancel. We will check the status of your order and let you know whether a cancellation is possible and if any fees will apply.
If your cancellation is accepted and you have already paid for your order, we will issue a refund for the full amount minus any applicable cancellation fees. Refunds for cancelled orders will be processed within five to ten business days.
Please be aware that colors may appear differently on your computer screen than they do in print. This is due to differences in monitor calibration, lighting conditions, and the inherent differences between digital displays and printed materials. We use industry-standard color management practices to ensure that printed colors are as accurate as possible, but some variation is normal and expected.
If you have specific color requirements, we recommend requesting a physical proof or color sample before proceeding with your full order. This allows you to see exactly how the colors will look in print and make any necessary adjustments. We cannot accept returns or provide refunds for color variations that are within industry-standard tolerances.
For critical color matching, we offer Pantone color matching services for an additional fee. Pantone colors provide more consistent and predictable results than standard CMYK printing. Please contact us if you need precise color matching for your project.
If you have any questions about our Return Policy or need to initiate a return, please contact us. We are here to help and want to ensure that you are completely satisfied with your order. Our customer service team is available to assist you with any concerns or issues you may have.
You may contact us by visiting our contact page, by phone at (714) 948-0588, or by mail at 1055 El Camino Dr f102, Costa Mesa, CA 92626. We value your business and appreciate the opportunity to serve you. Thank you for choosing Traderimallin for your printing needs.